Clayton Hotel, Leeds

Everything about this hotel was perfect. From the very start when we spoke to the staff, they were all polite, friendly and helpful. Nothing seemed too much trouble. They recommended bars to visit and gave us details of good restaurants. In the bar and the dining room the excellent service continued. The staff again were courteous, helpful and respectful. We did go to breakfast quite late but even so we were treated really well. I wouldnt hesitate to recommend this hotel and would be delighted to stay here again. Great service all round!!

The reception staff were friendly and welcoming, the bedroom and bathroom were really clean and spacious, the bed was very comfortable and the breakfast was the best hotel breakfast I’ve ever had !

Breakfast was good, with selection of fruits, juices, hot meal, egg options, and various coffees/teas. Only comment would be that an option of wholemeal artisan bread would be appreciated (not just standard factory wholemeal bread). Customers using toaster for croissants, (despite warning notice not to) causing extreme smoke / burning smells, and luckily there was no fire Check in at reception was a little chaotic, with large group of Africans with lots of screaming children leaving. Male reception staff all appeared to be dishevelled, and dressed scruffily, as opposed to the smartly dressed female reception staff. This did not give a good first impression of the hotel. Parking payment machine is not user friendly, with insufficient information on payment and retrieving receipt slip Confusion over pricing as did not see any pricing information, and reception provided contradictory information on charges. Parking was safe and secure. Hotel just a 5 minute walk to town centre

Booked late on Friday for same day arrival, and requested a fridge due to medication, on arrival was in the room and was provided with shower as requested. Bed, would have preferred a little bigger but extremely comfortable, experienced a really nice sleep, bedding was clean. Breakfast, paid in the morning (£10.00) per person, lots of choice in cold and hot beverages, nice selection of continental and pastries, hot breakfast was nice very well cooked and good value for money. Had room service each night meal was good, average costing, was limited choice but service was very good and arrived within a good time span. Bathroom nice with shampoo and conditioner and body wash, both nice to use, and room was equips with hairdryer. Would have liked to have more towel in room but was ok ( funny about towels, personal choice) Would have liked to have seen the tea/coffee area refilled each day, good selection. There is a vending machine near the lift, only takes coins. Only grip is the car parking fee, would be expensive if staying for more than a few days, cost us £60.00 in total, however, I am a blue badge holder there are parking near the lift, but not a lot. Will be rebooking again when next visit

The staff were amazing. I had booked after midnight the night I wanted to stay on booking.com that changed my booking to the next night so when I got to the hotel it had booked me in for the next day. The staff let me change the night and upgraded me as there were no rooms left in the hotel at the lower level. I have been to this hotel before as it has fantastic underground and secure parking and very comfortable beds.